6/22/2023 0 Comments Msecure 5 faqsAfter that, you must purchase a Pro license to continue using the Pro features. The Pro features are free to try for 30-days. The Free features can be used forever at no cost. MSecure 5 includes both Free and Pro features. We've combed through every byte and pixel to make sure your information is easy to use, easy to access on all your devices and secure like never before with industry standard AES-encryption. From desktop to mobile, no matter the platform, mSecure is the most secure and straightforward solution to managing your passwords and other sensitive information.įrom the user interface to the encryption model, mSecure 5 represents an entire redesign of the app you trust to protect your most important and private information. Make sure to run a search in your email app to see if you can find an email from: Be sure to run a search specifically from inside your spam folder as some apps omit this folder when searching for emails.Don’t take any chances with your passwords and private information. We have found that for some customers the email gets placed in either a spam/junk folder or some other folder in their email app do to rules set up to automatically route incoming emails. The way our security system works, you should have received the authentication email after you first signed in to your mSecure account the very first time in mSecure 5 on Nov 27th 2017. Thank you for contacting us and I'm sorry about the issue you're experiencing. Note: this is a security system not an activation system. If you have lost access to your Authentication email or access to your mSecure account on a device, you will need to go through an account reset to reset your account: Reset Account You can go here to learn how to resend the authentication email on all devices if you still have access to your mSecure account in mSecure 5 on a device: Resend QR Email The only way to resend the Authentication email is for the owner of the account to resend it from the Account Settings from within the mSecure app. In order to maintain the security of your account, we do not have the information needed to retrieve your account key. Unfortunately, if you are unable to find your mSecure Authentication email, there is no way for mSeven Software to resend it to you. Make sure to run a search in your email app to see if you can find an email with the subject: Be sure to run a search specifically from inside your spam folder as some apps omit this folder when searching for emails. ![]() The way our security system works, you should have received the authentication email after you first signed in to your mSecure account the very first time in mSecure 5 on May 22nd 2017. ![]() Additionally, every new email we receive will get an auto-response with FAQs. Creating more email tickets will not speed up this process. Each email we receive is answered in the order it was received. Thank you for contacting us and I'm sorry about the issue you are experiencing.
0 Comments
Leave a Reply. |